Hana Tonic

Refund Policy

Refund Policy

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Returns/ Refunds
We are happy to offer you a return or exchange within 30 days of your purchases date, minus the cost of shipping.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If requesting a refund, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  If requesting a replacement item, it will be shipped out on the next business day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hanatonic.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hanatonic.com and send your item to: 500 Ala Moana Blvd. Honolulu Hawaii US 96813.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 500 Ala Moana Blvd. Honolulu Hawaii US 96813

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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